Shawn and NJ Office Systems are the best. Good products, and great customer service. They stand by the products they sell 100%. Last year, thinking I would save some money, I decided to buy non-OEM cartridges. When they developed problems a few months ago, Shawn had me return them to the supplier, and was able to get money back for me. I now use genuine HP toners, which NJOS offers for less than Staples or HP, with free delivery. I highly recommend both the products and service from NJ Office Systems.